Merit Brass remains on the cutting edge of technology. Our warehouse utilizes several automated processes to ensure that product moves expediently and accurately. Our ERP (Enterprise Resource Planning) computer system enables all departments within Merit to optimize their productivity with tremendous precision.
Data Collection In addition to our ERP system, Merit ensures accuracy through a sophisticated Data Collection System that includes RF (Radio Frequency) scanning. Using a bar code system, product can be received and distributed more accurately and expediently. With the addition of this technology, Merit has reduced errors and customer service personnel are able to communicate stock checks in real-time, resulting in increased customer satisfaction.
EDI Merit began offering EDI (Electronic Data Interchange) in 1996. EDI is the transmission of information via computers with the assistance of a VAN (Value Added Network). The VAN acts as a translator of the information from our customer’s computers to ours. This form of technology enables our customers to perform business functions seamlessly and accurately. We have the capability of transacting several documents based on the requirements of our customers. To learn more about the benefits of our EDI program, you may download our EDI brochure. You will need Adobe Acrobat Reader to view this document. It is a free application which can be downloaded here. If you are interested in becoming EDI capable with Merit Brass, please contact us at EDI@meritbrass.com.
MBWebXpress™ MBWebXpress™ is the hottest
connection in the PVF industry. This user-friendly online e-commerce site
enables our customers to:• Enter orders on-line• Check pricing• Check availability• Track shipments• Product searchTo further the user-friendliness of MBWebXpress™, our customers can search product and enter quotes & orders by using their part number provided a cross-reference exists between the customer’s part numbers and Merit’s. Our secure site provides its users with information at the click of a mouse 24 hours a day/ 7 days a week. To get connected, visit our website (www.meritbrass.com) or go directly to MBWebXpress™ via www.mbwebxpress.com. Don’t forget to ask for our MBWebXpress™ User Guide by contacting us at MBWebAdmin@meritbrass.com.
Email Services Merit offers our customers the ability to receive their packing slips, order confirmations and estimates electronically through e-mail. With the receipt of your packing slip, you will know which material is shipping, what has been backordered (if anything) as well as receive tracking numbers for your shipment. With our order confirmations, you will receive pricing, availability and form of transportation prior to the processing of your order. Upon receipt of this confirmation, Merit enables our customers to contact us with any corrections within 1 hour. After an hour elapses, Merit releases the order to the shipping department. Finally, with our estimate response forms, you will receive pricing and stock status of the product(s) you are inquiring about. Merit strives to make the ease of doing business with us as seamless as pipe.
If you have access to e-mail and are interested in receiving one or more of these documents, please contact firstname.lastname@example.org or your customer service representative today.
Catalog Merit offers its entire catalog on-line. To download it, click here or for more information, please contact our inside sales team at 1-800-726-9800. For Merit’s part numbers & UPC codes, current list prices and your pricing in excel format, please e-mail email@example.com or contact our inside sales team at 1-800-726-9800.