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Cleveland Location Sandbox

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Jump to: Back to Top Location Why Cleveland Fulfillment & Pickup Ordering Tools Products & Manufacturing Resources Team & Facility Areas Served Contact

Cleveland Headquarters at a Glance

Facility: 140,000 sq. ft. pipe nipple manufacturing plant and master distribution hub.
Customer Support: Home to Merit Brass’ main customer-service team, with knowledgeable associates supporting product, order, and account requirements.
Will Call: Local pickup for confirmed orders, with posted hours and processing requirements.
Manufacturing: Domestic pipe nipple manufacturing and specialty fabrication on site.
Reach: Manufacturer and master distributor serving wholesale distributors across the United States and Canada since 1937.
Headquarters Team: Merit Brass has operated from this Cleveland facility since 1989, with more than 160 associates supporting manufacturing, distribution, sales, customer service, procurement, and operations.

Location Hours Office, warehouse, Will Call, and shipping cutoff times.

Cleveland Headquarters Hours

Office

Monday–Friday
7:30 AM–5:30 PM EST

Warehouse

Monday–Friday
7:00 AM–4:30 PM EST

Will Call

Monday–Friday
8:00 AM–4:30 PM EST

Shipping Cutoffs

Trucks: 12:00 PM EST
Ground and Will Call: 2:30 PM EST
UPS Air: 3:00 PM EST

Contact the Merit Team Customer Service, Sales, Will Call, and location information.

Contact the Merit Team

Customer Service

Phone: 800.726.9800
Email: contactus@meritbrass.com

Sales & Will Call

Phone: 800.726.9800
Email: sales@meritbrass.com

For urgent requests, email contactus@meritbrass.com with “HOT W/C” in the subject line.

Headquarters, Manufacturing & Master Distribution

Merit Brass Headquarters: Cleveland, Ohio

One Source for Manufacturing, Inventory, and Support

Merit Brass’ Cleveland, Ohio headquarters brings manufacturing, master distribution, sales, customer service, and fulfillment together in one operation. Wholesale distributors can work with the Cleveland team to access PVF products, coordinate orders, arrange local pickup, and connect with the broader Merit Brass network.

Contact the Cleveland Team Find Us on Google Maps

Address

1 Merit Drive
Cleveland, OH 44143

Google Maps

Office & Warehouse

Office: 7:30 AM–5:30 PM EST
Warehouse: 7:00 AM–4:30 PM EST

Will Call

Monday–Friday
8:00 AM–4:30 PM EST
Ground and Will Call cutoff: 2:30 PM EST

Customer Service

800.726.9800
contactus@meritbrass.com

Cleveland Headquarters Capabilities

The Cleveland Operations Powering Merit Brass Excellence

When your customers need product fast, you need a partner with comprehensive PVF inventory, capabilities, and people to help you respond with confidence. Our Cleveland, Ohio headquarters serves as the operational hub of the Merit Brass network with a dedicated team of sales, service, and industry experts.

Together, each department helps PVF wholesalers improve responsiveness, reduce supply-chain complexity, and better serve their customers through a partnership that spans 200 associates across five locations.

Why Distributors Rely on Cleveland

Manufacturing and Specialty Fabrication

Access extensive pipe nipple inventory, domestic manufacturing, applicable specialty fabrication, and custom pipe nipple solutions through the Cleveland operation.

Extensive Inventory and Network Access

Connect with Cleveland inventory, sourcing expertise, and the broader Merit Brass distribution network to help meet customer demand and project requirements.

Quick Order Processing and Fulfillment Support

Coordinate product questions, availability, quotes, orders, fulfillment, and delivery requirements with Cleveland teams positioned closer to regional branches and customers.

US-Based Expert Help

Connect directly with knowledgeable team members who understand Merit Brass products, PVF requirements, and wholesale distributor operations.

Will Call and WOW Run Flatbed Delivery

Use local pickup and qualifying flatbed delivery options based on the order, destination, and supported service area.

Accessible Leadership

Work with a company where leadership remains engaged, approachable, and connected to day-to-day customer requirements.

Working with Merit Brass means having a partner that combines product expertise, operational coordination, and personalized support to help wholesale distributors serve their customers.

Take a closer look at the operations that help wholesale distributors access inventory, custom fabrication, order fulfillment, and delivery support.

Order and Delivery Support

Fast, Accurate Order Fulfillment

When your customers need product quickly, Cleveland helps you respond with confidence. As a key distribution hub within the Merit Brass network, Cleveland combines extensive inventory, RF-supported order processing, fulfillment expertise, and multiple delivery options to help keep orders moving.

A Merit Brass team member collecting product to fulfill a customer order

What This Means for Your Business

Access to a broad inventory of PVF products
Accurate order processing supported by RF-scanning technology
Flexible shipping options, including parcel, freight, Will Call, and qualifying WOW Run delivery
Fast turnaround to support customer deadlines and project requirements
Access to the broader Merit Brass distribution network

From urgent pickups to truckload shipments, Cleveland provides the reliability and responsiveness distributors depend on.

Learn More About Order Fulfillment

Cleveland Headquarters Will Call pickup service

Local Pickup

Cleveland Will Call: When You Need Product Today

When your customers need material fast, Cleveland’s Will Call program provides local pickup access to confirmed, available inventory without waiting for standard shipment delivery.

Same-day pickup access for confirmed inventory meeting the posted cutoff
Help reduce project delays and emergency downtime
Convenient pickup for drivers and branch personnel
Fast processing to support urgent customer needs
Monday–Friday, 8:00 AM–4:30 PM EST
Two-hour processing; 2:30 PM EST cutoff
Urgent requests: contactus@meritbrass.com with “HOT W/C” in the subject line

View Will Call Procedures

Flatbed Delivery

WOW Flatbed Runs: Safe. Efficient. Dependable.

Moving pipe, tubing, and large orders requires more than standard parcel shipping. Merit Brass’ WOW Run program provides distributors in qualifying areas with a flatbed option for pipe and bundled PVF products.

Simplify delivery of pipe, tubing, and oversized materials
Reduce handling and transportation challenges
Bundle qualifying Merit Brass products into a single shipment
Availability and frequency vary by market
Eligibility, fees, and scheduling vary by order
Additional runs may be available based on order volume

Contact the Merit Team to Confirm Availability

Wholesaler Technology Support

Ordering and Inventory Tools for Distributor Operations

Use MBWebXpress for supported online product, ordering, shipment, and account activity. EDI and VMI help distributors simplify supported order processes and inventory coordination. Material Test Reports are managed separately through MetalTrace.

Online Customer Portal

MBWebXpress: Manage Your Account on Your Schedule

Your customers do not stop working at 5 PM, and access to product and order information should not depend on regular Cleveland office hours. MBWebXpress gives wholesale customers online access to Merit Brass product information, availability information, ordering, shipment tracking, and account activity for supported functions.

Find products faster
Review product availability before quoting
Place orders online 24/7 for supported transactions
Track shipments and account activity
Access available order documents

Use MBWebXpress for routine product and account activity when it fits your operation, with the Merit Brass team available when an order requires additional support.

Visit MBWebXpress

MTR Access

Material Test Reports Through MetalTrace

Material Test Reports are managed and delivered through MetalTrace, Merit Brass’ MTR platform, supporting material verification, heat-number traceability, project documentation, and submittal requirements.

Access MTRs Through MetalTrace

Simplify Inventory Management and Ordering

Managing inventory and processing orders takes time. Merit Brass EDI and VMI programs help distributors reduce routine manual work, improve information flow, and coordinate inventory around customer demand and operating requirements.

EDI

Merit Brass EDI support helps distributors reduce routine manual work and improve information flow for supported electronic order processes.

Learn About EDI and VMI Solutions

VMI

Merit Brass VMI support helps coordinate inventory around customer demand and the distributor’s operating requirements.

Learn About EDI and VMI Solutions

What This Means for Your Business

Fewer manual order-entry steps
Improved information flow and operational efficiency
Better inventory coordination and control
Reduced routine ordering complexity
Program support based on the distributor’s operation

Contact Merit Brass

Pipe nipple manufacturing operations at the Cleveland headquarters

Cleveland Manufacturing

Manufacturing Solutions That Help You Win More Business

From standard pipe nipples to applicable pre-taped, pre-sealed, and custom per-print solutions, Cleveland helps wholesale distributors meet customer specifications while coordinating sourcing, fabrication, and fulfillment through one operation.

Standard pipe nipple inventory
Brass and stainless steel pipe nipples manufactured in Cleveland
Applicable pre-taped and pre-sealed options
Custom per-print solutions based on supplied requirements
Cutting, threading, and specialty fabrication
More flexibility to meet standard and specialized customer requirements
Access standard and project-specific solutions through one supplier connection
Reduce sourcing complexity by coordinating applicable inventory, fabrication, and fulfillment through one Cleveland operation
Domestic manufacturing support when project requirements call for it
Manufacturing and fulfillment coordinated through the Cleveland operation
ISO 9001:2015 registered quality-management system

The result: a broader range of standard and specialized pipe nipple solutions backed by the product expertise, domestic manufacturing support, and responsiveness wholesale distributors expect from Merit Brass.

Explore Pipe Nipples

Group image of a selection of Merit Brass PVF products

Our PVF Products

View Full Product Catalog

One Source for Product Selection, Technical Resources, and Support

Whether you are supporting a routine stock order, a large project, or a specialized application, Cleveland connects you with Merit Brass PVF products, materials, and technical resources. Browse pipe, pipe nipples, fittings, flanges, valves, stainless steel tubing, thread tape, and MeritPress™ press fittings and valves by category, alloy, industry, or resource need.

Products by Category Explore core PVF product lines or browse the full online catalog.

Explore PVF Products by Category

Browse Merit's core PVF product families, then use MBWebXpress to access the complete online catalog and ordering platform.

Pipe Fittings

Browse Merit pipe fitting product families and available material options.

Explore Pipe Fittings

Pipe Nipples

Explore standard and special fabricated pipe nipple solutions, manufactured here in Cleveland.

Explore Pipe Nipples

Pipe Flanges

Review pipe flange options for a range of piping system requirements.

Explore Pipe Flanges

Pipe Valves

Find valve products for commercial and industrial piping systems.

Explore Pipe Valves

Press Fittings & Valves

Explore MeritPress™ fittings and valves for supported piping systems.

Explore Press Fittings & Valves

PVF Pipe

Browse pipe products available across supported material families.

Explore PVF Pipe

Stainless Steel Tubing

Access stainless steel tubing products and supporting information.

Explore Stainless Steel Tubing

PTFE Thread Tape

Explore PTFE thread seal tape for piping connection needs.

Explore PTFE Thread Tape

View Full Online Catalog

Products by Alloy Find PVF products across Merit's available alloy and material families.

Explore PVF Products by Alloy

Use Merit's alloy paths to connect material requirements with available product families, technical information, and ordering options.

Stainless Steel

PVF products in Type 304 and Type 316 stainless steel for corrosion-resistant piping requirements.

Explore Stainless Steel

Brass

Pipe, nipples, fittings, valves, and flanges across supported brass product options.

Explore Brass

Copper

MeritPress™ copper fittings and valves for compatible copper tubing systems.

Explore Copper

Carbon Steel

Explore ASTM A420 press products and ASTM A105N forged carbon steel product paths.

Explore Carbon Steel

Chrome-Plated Brass

Chrome-plated brass fittings, nipples, and flanges for supported applications.

Explore Chrome-Plated Brass

6061 Aluminum

Lightweight 6061 aluminum pipe and pipe nipple product options.

Explore 6061 Aluminum

Malleable Iron

Black and galvanized malleable iron fittings and flanges for durable piping connections.

Explore Malleable Iron

Explore All Alloys of Merit

Products by Industry Explore PVF solutions for the industries and applications your customers serve.

PVF Solutions by Industry

Merit helps wholesale distributors connect PVF product options and support resources with the industries and applications their customers serve.

Plumbing

Support residential, commercial, and industrial plumbing product needs.

Explore Plumbing

HVAC

Find PVF paths for heating, ventilation, and air-conditioning applications.

Explore HVAC

Industrial

Explore products for industrial processing and demanding piping environments.

Explore Industrial

OEM

Support standard and special product requirements for original equipment manufacturers.

Explore OEM

Food & Beverage

Review product paths for food processing, packaging, and facility piping needs.

Explore Food & Beverage

Municipal

Support municipal water, public works, and infrastructure product needs.

Explore Municipal

Oil & Gas

Explore PVF product solutions for demanding oil and gas applications.

Explore Oil & Gas

View All Industry Solutions

Product Resources Access product documents, technical information, catalogs, and customer tools.

PVF Product Resources

Access the product documents and technical information wholesale teams use for quoting, product review, submittals, and project support.

Product Catalogs

Browse product catalogs by material, product family, and technical need.

Explore Product Catalogs

Product Dimensions

Access dimensional information and product drawings for Merit product lines.

Explore Product Dimensions

Submittals

Download product submittals for project planning and documentation needs.

Explore Submittals

Revit Files

Access downloadable Revit files for piping product and project reference.

Explore Revit Files

Price Sheets

Find current product price sheets for quoting and product review.

Explore Price Sheets

Resource Center

Browse additional technical documents, policies, line cards, flyers, and tools.

Explore Resource Center

Browse the Resource Center

Product Knowledge and Support

Product Training

Merit Brass helps distributor teams build product knowledge across PVF product lines. Contact the Merit team to discuss available training and product-support resources.

Request Product Training Browse Product Training Videos

Quality and Documentation

Quality Management and Product Documentation

The Cleveland headquarters operates under an ISO 9001:2015 registered quality-management system. Merit Brass also provides applicable product certifications, Material Test Reports through MetalTrace, and technical documentation used for purchasing, quoting, planning, product review, and project requirements.

Find the Product Documents You Need

Access frequently used product documentation for purchasing, quoting, planning, product review, and project requirements.

ISO Certificate View Resource

Material Test Reports View Resource

Product Certifications View Resource

Product Catalogs View Resource

Submittals View Resource

Resource Center View Resource

Connected Cleveland Operations

The Cleveland Team Behind Your Orders

More than 160 associates work from Merit Brass’ Cleveland headquarters across customer service, sales, manufacturing, procurement, distribution, and operations. These teams coordinate product requirements, inventory, manufacturing, fulfillment, and delivery so wholesale distributors can start with one Merit Brass contact and reach the right part of the operation.

Wholesale distributors work directly with knowledgeable, US-based Merit Brass associates. Customer service and sales coordinate with manufacturing, procurement, distribution, and operations, while accessible leadership remains connected to day-to-day customer requirements.

Merit Brass leadership support at every level

Customer Service and Sales Support

Helps wholesale distributors with product questions, availability, quotes, orders, account requirements, will call, and shipment coordination. Connects customer requirements with the appropriate product, manufacturing, inventory, or fulfillment resources.

Manufacturing and Specialty Fabrication

Produces pipe nipples and coordinates applicable specialty fabrication based on product specifications and project requirements. Coordinates manufacturing requirements with sales, customer service, and fulfillment.

Distribution and Fulfillment

Manages inventory, order processing, staging, will call, parcel shipping, freight, and qualifying WOW Run flatbed orders. Connects available inventory with the appropriate pickup or delivery method.

How Can We Help?

Find products and check availability
Coordinate orders, will call, or shipments
Discuss applicable specialty-fabrication requirements

Contact Merit Brass Order Through MBWebXpress

Facility Tour Video Step inside the Cleveland headquarters to see the plant, master distribution operation, and customer-service teams supporting distributors.

Will Call Procedures Video Review the Cleveland will-call process before coordinating a driver or urgent pickup.

Cleveland Gallery Browse approved photography from inside the Cleveland headquarters.

Since 1937

Nearly Nine Decades in Pipe, Valves, and Fittings

Merit Brass was founded in 1937 and has operated as a manufacturer and master distributor in the PVF industry for nearly nine decades. A fourth-generation, family-owned company, Merit Brass has operated from its Cleveland headquarters since 1989. Bringing long-standing industry experience, manufacturing, inventory, and customer support together in Cleveland helps Merit Brass maintain the close working relationships and responsive service that define the Merit Experience.

1937

Founded and family owned through four generations.

1989

Headquartered in this 140,000 sq. ft. Cleveland facility.

Today

More than 160 associates at the Cleveland headquarters across manufacturing, distribution, sales, customer service, procurement, and operations, as part of a 200-associate team across five locations.

About Merit Brass

Cleveland Distribution and Network Reach

Regional Inventory. Nationwide Reach.

Whether you are supporting a local customer or managing projects across multiple markets, Cleveland connects you to inventory, manufacturing, fulfillment, and support throughout the Merit Brass network.

Fast Access Across Key Markets

Northeast, Great Lakes & Midwest Coverage

Access regional inventory, fulfillment, will-call pickup, parcel and freight shipping, and qualifying WOW Run flatbed delivery throughout supported service areas.

Headquarters and Network Support

One Location. The Full Merit Network.

Supporting Distributors Across the United States & Canada

When product, inventory, or fulfillment requirements extend beyond Cleveland’s regional operation, the Cleveland team can coordinate with the broader Merit Brass distribution network.

Estimated UPS and FedEx ground shipping times from the Cleveland Headquarters

Regional Markets Served Explore the Northeast, Great Lakes, and Midwest markets supported by Cleveland.

Cleveland Regional Coverage

Primary States and Markets

Cleveland supports distributors across the Northeast, Great Lakes, and Midwest with regional inventory, fulfillment, will call, parcel and freight shipping, and qualified flatbed service.

Ohio and Nearby Markets: Ohio, Pennsylvania, West Virginia, Kentucky, Indiana, and the Greater Cleveland, Akron, Canton, Youngstown, Columbus, Cincinnati, Dayton, Toledo, Pittsburgh, and Erie markets.

Great Lakes and Midwest: Michigan, Illinois, Wisconsin, Minnesota, and markets including Detroit, Grand Rapids, Chicago, Milwaukee, Indianapolis, and the Upper Midwest.

Northeast: New York, New Jersey, central and eastern Pennsylvania, and markets including Buffalo, Rochester, Harrisburg, and Allentown-Bethlehem.

New England: Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine.

Confirm service: Product availability, transit times, carrier service, order cutoffs, and flatbed eligibility vary by order and destination.

Shipping and Delivery from Cleveland Review estimated transit times and available parcel, freight, and regional flatbed options.

Cleveland Shipping Information

Transit Times and Delivery Options

The shipping map provides a general view of estimated UPS and FedEx ground transit times from the Cleveland headquarters. Cleveland also supports truck freight and WOW Run flatbed delivery to qualified service areas.

Transit-Time Notice

Transit times are estimates, not guaranteed delivery commitments. Actual timing may vary based on product availability, order requirements, destination, carrier service, and shipping conditions.

Will call pickup and WOW Run flatbed eligibility should be confirmed separately with the Cleveland team.

Ready to Work With Cleveland?

Find the Right Next Step for Your Product, Order, or Support Need

Connect with the Cleveland team for help with products, orders, manufacturing requirements, will call, fulfillment, documentation, or account support. You can also explore Merit Brass products or use MBWebXpress for supported online ordering and account activity.

Contact the Cleveland Team Visit MBWebXpress Explore PVF Products

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